Active listening helps us to fully understand our donors
Part one in the Listening Series by Ikhlaq Hussain. I came across this great quote about active listening from Ralph…
donor retention
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Measuring satisfaction: why charities ignore the customer at their peril
New rules around data and privacy. Unprecedented public and media scrutiny. Tighter budgets and greater competition. These are testing times…
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Seven charities to benefit from data hackathon
Interested? Charities keen on seeing the output of the projects can contact the MADTA team for further details They can…
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7 things I would do differently if I were an appeals director now
During the thirty years that I was appeals director at NSPCC I tried very hard to introduce a donor-centred view…
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Review: ‘Retention Fundraising’ by Roger Craver
Giles Pegram CBE reviews Roger Craver’s new book ‘Retention Fundraising’. There is an opportunity for fundraisers that will change our…