donorlove
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A short, succinct guide to the Commission the Donor Experience and its output
If you give a donor a great experience when she supports her charity, she will feel great, will give more,…
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Active listening helps us to fully understand our donors
Part one in the Listening Series by Ikhlaq Hussain. I came across this great quote about active listening from Ralph…
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Measuring satisfaction: why charities ignore the customer at their peril
New rules around data and privacy. Unprecedented public and media scrutiny. Tighter budgets and greater competition. These are testing times…
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Just what the bloody hell is ‘stewardship’?
I was having tea with a newcomer to fundraising last week and, as we were discussing what’s hot and what’s…